The information contained in this website is for general information purposes only. The information is provided by Lux Global Trust Services and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Lux Global Trust Services. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Lux Global Trust Services takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Your satisfaction is our main concern.
Serve you better, improve the quality of our services are our priorities.
In case you have a complaint, a specific organization in three steps has been implemented and maximum processing times have been defined.
1. Your complaint has to be sent to the compliance department of our company:
2. In case your complaint is not treated to your entire satisfaction please contact the director responsible for complaint handling Mr. Rob Kemmerling:
3. A procedure “CSSF Regulation n° 16-07 relating to the out-of-court resolution of complaints” has put in place by the financial Supervisor (CSSF) in Luxembourg.
If you and our company will not come to an agreement you might contact the CSSF . In that case we will provide you with all necessary information.
Fast time processing of your complaint.
We commit to acknowledge receipt of your complaint within 10 days and answer you at the earliest with a maximum delay of 1 month.